Returns & Refunds

Your satisfaction matters to us. If something isn't right with your order, here's how returns and refunds work at Furera Pets.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible, items must be unused, in their original condition, and in the original packaging. Items that show signs of use or are missing their packaging may not qualify for a refund.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked shipping method, as we cannot guarantee we will receive items returned without tracking.

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be issued to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery at Info@furerapets.com with a photo, and we'll make it right.

How to Start a Return

Email us at Info@furerapets.com with your order number and reason for return, and our team will guide you through the next steps.