Privacy policy

Privacy Policy

Last Updated: June 6, 2026

Furera Pets operates this website and related services to provide customers with a safe, convenient, and enjoyable shopping experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment Information

  • Payment details

  • Transaction confirmations

  • Billing information

Account Information

  • Username

  • Password

  • Preferences and settings

Order Information

  • Products viewed

  • Cart activity

  • Wishlist items

  • Purchases

  • Returns and exchanges

  • Order history

Customer Communications

  • Messages sent to customer support

  • Reviews and feedback

Device and Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Usage statistics

Website Activity Information

  • Pages visited

  • Time spent on pages

  • Navigation behavior

  • Website interactions

How We Collect Information

We collect information:

Directly From You

When you:

  • Create an account

  • Place an order

  • Subscribe to communications

  • Contact customer support

  • Submit reviews or feedback

Automatically

Through technologies such as:

  • Cookies

  • Analytics tools

  • Website performance monitoring tools

From Service Providers

We may receive information from trusted partners that help us process payments, fulfill orders, provide customer support, analyze website performance, and improve our services.

How We Use Your Information

To Provide Our Services

We use your information to:

  • Process orders

  • Deliver products

  • Manage accounts

  • Process returns and exchanges

  • Provide customer support

  • Send order updates

To Improve Customer Experience

We may use information to:

  • Personalize recommendations

  • Improve website performance

  • Enhance product offerings

  • Improve customer service

Marketing Communications

We may send:

  • Promotional emails

  • Product updates

  • Special offers

  • Newsletters

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use information to:

  • Protect customer accounts

  • Detect fraudulent activity

  • Prevent unauthorized access

  • Maintain website security

Legal Compliance

We may process information when required to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Protect our rights and interests

Sharing of Information

We may share personal information with trusted third parties that assist in operating our business, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Customer support providers

  • Marketing partners

  • Analytics providers

  • Technology service providers

These parties only receive information necessary to perform their services and are required to protect your information.

We may also disclose information:

  • With your consent

  • To comply with legal requirements

  • To protect our business, customers, or rights

  • During a business transaction such as a merger, acquisition, or restructuring

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review their privacy policies before providing personal information.

Children's Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, please contact us so we can remove the information.

Data Security

We implement reasonable technical and organizational measures to protect your information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Users should also take precautions to protect their account credentials.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Maintain customer accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Request a copy of your information

  • Object to certain processing activities

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

Marketing Preferences

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in our emails.

Please note that we may still send transactional communications related to orders, account activity, or customer service.

International Transfers

Your information may be processed or stored in countries other than your country of residence. We take reasonable measures to ensure appropriate protection of personal information when transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Furera Pets
Email: info@furerapets.com
Website: www.furerapets.com